Terms of service

§1 Applicability to consumers and definitions

(1) These General Terms and Conditions apply to all deliveries between Dion Consulting GmbH and consumers in their version valid at the time of the order.

Consumer means any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their self-employed professional activity (§ 13 BGB).

§2 Conclusion of Contract, Storage of Contract Text

(1) The following regulations regarding the conclusion of a contract apply to orders via our online shop https://magneto-watch.com.

(2) In the case of the conclusion of the contract, the contract is concluded with

(3) The presentation of goods in our online shop does not constitute a legally binding contract offer on our part but is only an invitation to the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

(4) Upon receipt of an order in our online shop, the following regulations apply: The consumer makes a binding contract offer by successfully completing the order process in our online shop.

Orders are placed through the checkout offered in the shop. The process generally comprises:

1. Selecting the desired products and, where applicable, a personal engraving or gift packaging.
2. Adding items to the cart and checking products, quantities and personalisation details.
3. Opening the checkout and entering or confirming contact, delivery and billing details.
4. Selecting an available shipping and payment method. With express payment methods, some steps may take place with the payment provider.
5. Reviewing the order summary, including the total price, and submitting a binding order using the final button clearly indicating an obligation to pay, for example “Pay now” or “Buy”.

Before the binding submission of the order, the consumer can use the "Back" button in the internet browser to return to the webpage where the customer's information is recorded and correct input errors. We confirm the receipt of the order immediately by an automatically generated email ("Order Confirmation"). With this, we accept your offer.

Please check your delivery address and personal engraving text carefully before submitting your order. If you notice an error afterwards, contact us immediately by email. We will check whether a change is still possible. Because orders are processed automatically and personalisation or dispatch may already have started, changes cannot be guaranteed. Your statutory rights remain unaffected.

(5) We store the contract text and send you the order details and the terms applicable at the time of contract conclusion by email. The current version of our terms can be viewed at https://magneto-watch.com/policies/terms-of-service.

§3 Prices, Shipping Costs, Payment, Due Date

(1) The indicated prices include statutory VAT and other price components. Standard shipping is free. Deliveries outside the European Union may incur additional import charges, customs duties or taxes payable by the recipient unless already included at checkout.

(2) Available payment methods are displayed at checkout. The payment methods offered for your delivery country and order at checkout apply.

(3) The use of our website magneto-watch.com is intended only for natural and legal persons who can enter into legally binding contracts and intend to purchase the products for their own use or as a gift.

(4) Available delivery countries and any delivery restrictions are displayed in the shop or at checkout. Deliveries outside the European Union are subject to the import rules of the destination country. The recipient bears additional import clearance costs unless already included at checkout. Customs clearance may delay delivery; your statutory rights regarding late delivery remain unaffected.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch.

Delivery takes place no later than:

Within Germany within 5 working days.

Within the EU area within 8 working days.

To the USA within 14 working days.

In countries that do not belong to the USA or the EU area, the shipping time may increase to up to 21 working days.

In this case, the deadline for delivery begins on the day after the payment order is issued to the bank responsible for the transfer in the case of payment in advance, and in the case of all other payment methods, on the day after the contract is concluded. If the deadline ends on a Saturday, Sunday, or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item also passes to the buyer in the case of a mail-order purchase only when the item is handed over to the buyer.

(3) Please provide a complete and correct delivery address. If you notice an error, contact us immediately. We will assist with delivery problems. Statutory provisions, particularly those concerning liability and default of acceptance, remain unaffected.

(4) If a delivery is missing or tracking shows no progress, please contact us with your order number. We will investigate with the carrier and agree the next steps with you. An investigation or possible replacement shipment does not restrict your statutory rights regarding non-delivery or delay, or your right of withdrawal. There is no blanket 21-day waiting period.

§5 Retention of Title

We reserve ownership of the goods until the complete payment of the purchase price.

§6 Right of withdrawal for consumers

A consumer is any natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 of the German Civil Code).

Withdrawal information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party designated by you other than the carrier, receive the goods. If several goods from a single order are delivered separately, the period starts when the last item is received. For goods delivered in several lots or pieces, it starts when the last lot or piece is received.

To exercise your right of withdrawal, inform us of your decision to withdraw from this contract by an unequivocal statement, for example by email or a letter sent by post:

Magneto Watch
Dion Consulting GmbH
Parkstraße 7
49624 Löningen
Germany
Email: hello@magneto-watch.com

You may use the model withdrawal form below, but this is not obligatory. To meet the deadline, it is sufficient to send your withdrawal statement before the withdrawal period expires. You may also withdraw before receiving the goods. There is no waiting period due to missing tracking updates.

You may also withdraw online using the Withdraw from contract function, which is also linked in our shop footer. If you use this function, you will receive an acknowledgement on a durable medium, for example by email, without undue delay, including the content of your statement and the date and time it was received. Withdrawal by email or post remains possible.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including any costs of the least expensive standard delivery we offer, without undue delay and no later than fourteen days after we receive your withdrawal. Supplementary costs resulting from your choice of a more expensive delivery method will not be reimbursed. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; you will not incur any reimbursement fees.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent them back, whichever occurs first. This does not apply if we have offered to collect the goods.

You must send back or hand over the goods to the return address above without undue delay and no later than fourteen days after informing us of your withdrawal. The deadline is met if you dispatch the goods before that fourteen-day period expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Original packaging and prior return authorisation are not prerequisites for exercising your statutory right of withdrawal.

Exception for personalised goods

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or are clearly personalised (§ 312g(2), no. 1 of the German Civil Code). This includes watches and jewellery with an individual personal engraving. Your statutory rights regarding defects and any additional guarantees remain unaffected.

End of withdrawal information

§7 Withdrawal Form

Sample Withdrawal Form

§8 Warranty

§9 Contract Language

Last updated: 10 November 2026

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